Frequently asked questions
Straight answers about plans, connectivity, guest data, setup and cancelling.
Do I have to get both the queue and the digital pager?
No. Each is priced and sold separately. Get the queue alone to run your walk-in line, the digital pager alone to tell guests when their order is ready, or bundle both on one bill and save. Table time comes with every plan. You can start with one and add the other later.
What exactly is a digital pager?
Instead of the buzzers you hand out, we send the guest an instant alert the moment their order or turn is ready. No device to carry, no range limit, no batteries. They can wait anywhere, and the history is saved automatically. Read more.
What if my venue’s internet is unreliable?
Alerts are sent from our servers, not the host’s phone, so if your internet drops the guest still gets their alert on time. The host screen keeps showing the saved queue and syncs the moment you’re back online.
How long does setup take?
One day: a 20-minute call to set your tables, wait times and hours, then we send you a print-ready QR code. Training the host takes ten minutes. The steps in detail.
Does the guest need to download an app?
No. They open the page from their phone camera and confirm their number once with a code so the alert reaches them. What your guest sees.
Is guest data secure?
We collect a name and a phone number only, and use them to tell that guest about their turn and nothing else. Never sold or shared, and handled in line with the PDPL. Details in our privacy policy.
Can I try it before I subscribe?
Yes. Your first month is free on any plan. And you can try the real product right now in the interactive tours, with sample data.
How do I cancel my subscription?
Any time, by WhatsApp or email. Your subscription continues until the end of the month you’ve paid for, then charges stop.
Can I get a refund?
Yes, for a wrong charge or within 7 days of your first payment. Details in our refund and cancellation policy.